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Useful information

All the info about the Max

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Family holiday

Yes, please! Most apartments at the Max are perfect for families. You can see which they are in the apartment description. We will provide you with cots and high chairs free of charge, depending on availability.

Head out: In Stubaital, our little guests will find plenty to keep themselves entertained: ski lessons, bike tours, guided hikes, and much more. There are also children’s playgrounds near your place to be.

Stay in: In the games room with table football, building blocks, and table tennis, children of all ages will have lots of fun, whatever the weather.

Inclusive services

Most important first: All this is inclusive on your holiday at the Max.

  • Stylish living with a view in the apartment of your choice
  • Fully equipped kitchen with all the bells and whistles
  • Illy E.S.E. Coffee machine including 10 selected espresso pads
  • Holiday-ready with bed linen, towels, and kitchen linen
  • Unlimited GRANDER revitalised water from all the taps in your apartment
  • In summer: Stubai Super Card with countless benefits, such as free use of certain cable cars, free travel on the buses between Mutterberg and Innsbruck, free entrance to various swimming pools, a ride on the summer toboggan run in Mieders, a juicy 30% reduction on many leisure activities, and more
  • Relaxation in the wellness area with Finnish sauna, steam bath and herbal sauna, infrared cabin, infrared lounger, and relaxation room
  • Use of the lockable ski cellar with waxing station and heated ski boot dryer (secure entry using your room card)
  • Fun galore in the games room with table tennis, table football, and building blocks for your kids
  • Car park directly at the hotel
  • Free Wi-Fi

Optional extras

Treat yourself: Choose from our exclusive optional extras to make your holiday even sweeter.

  • Bread service: Have your breakfast rolls brought to your door!
  • E.S.E. Coffee pods: at our reception you are welcome to stock up on more delicious coffee pods
  • A fresh bubbling bath just for you in our freshwater whirlpool
  • Massages in your room: Our trusted therapists come to the Max on request to refresh you for your mountain adventures with a sports or relaxation massage!
  • Bathrobe for the duration of your stay
  • Extra cleaning during your stay for a sparkling apartment
  • Use of the charging station for your electric car
  • Laundry service
  • Ski and bike rental at Sport Stubai

Cancellation policy

If something gets in the way of your holiday, the following cancellation conditions apply to all direct bookings.

  • Up to 15 days before arrival, cancellation is free of charge.
  • For cancellation up to 14 days before arrival, we charge 60% of the total rate.
  • For cancellation up to 8 days before arrival, we charge 90% of the total rate.
  • For cancellation from 7 days before arrival or in the case of a no-show, we charge 100% of the total rate.

Our tip: With our partner European Travel Insurance you are on the safe side and can secure your booking directly here.

Dogs

We would like to ask you to only bring your four-legged companion with you on holiday if requested in advance and to send us the details (size, age, breed, personality) of the dog in advance for information purposes. In the Max Mountain Apartments we charge 10.00 euros (up to 10kg) & 20.00 euros (from 10kg to 20kg) per night without food, depending on the size of the dog. We accept a maximum of 1 dog up to a maximum of 20kg per apartment.

Please bring the dog's food bowl, basket and blanket so that your four-legged friend can feel comfortable on vacation.

For hygienic reasons, it is not permitted to let the dog into the bedrooms or beds or on the couch or lying surface or to use the apartment's towels. At the Max Mountain Apartments, every four-legged friend receives a dog bag with two dog towels. We ask you to clean the dog or its paws every time you enter the house through the main or rear entrance. The dog bag can be left at the entrances in the meantime of the dog walk. If your dog happens to wait alone in the apartment during the day and barks, we will contact you to avoid noise pollution as much as possible out of consideration for other guests in the house.

If, contrary to expectations, special final cleaning becomes necessary after your stay or there is damage to the apartment, we will have to charge you for this.

We thank you for your understanding and consideration for subsequent guests!

Deposit payment

Your reservation is confirmed as soon as we have received the requested deposit payment of 30% of the total booking cost. Our bank details are:

Account holder: Christoph Höllrigl
Bank: Raiffeisenbank Neustift-Mieders
IBAN: AT85 3628 5000 0008 3634

Check-in and check-out

Check-in: from 3 p.m.
Check-out: by 10 a.m.
By the way: At the Max Mountain Apartments you can check in in advance & completely digitally, without having to queue.

Garbage

Please use our recycling room to dispose of any waste before your departure. Garbage is separated into plastic, paper, metal, glass, non-recyclable waste, and organic waste. Thank you for your assistance!

Paying your bill

You can pay your bill at the end of your holiday by EC debit card, Visa, Mastercard, American Express or in cash.

Tourist tax

The tourist tax of 2.80 euros per night/person from 16 years old is payable at the hotel.

From November 1st, 2024, the new price of the tourist tax of 4.80 euros per night/person from 16 and over will apply.

Smoking

All Max Mountain Apartments are non-smoking apartments. For tobacco lovers, we are happy to provide ashtrays on the terrace. We ask you to comply with the smoking ban.

Max Mountain Apartments
The Höllrigl Family // Stubaitalstraße 66
6167 Neustift im Stubaital // Austria
VAT no.: ATU 76430667
T +43 (0)5226 2651 // info@max-apartments.com